Oracle User Productivity Kit - Click here for demo

The Oracle User Productivity Kit is a complete content development platform for Oracle E-Business Suite, PeopleSoft Enterprise, JD Edwards EnterpriseOne, JE Edwards World, Oracle Transportation Management and Retek. The User Productivity Kit delivers:

• System Transaction documentation for fit-gap analysis – providing time and cost savings that jump-start your implementation or upgrade.

• User Acceptance test scripts to help test Oracle E-Business Suite, PeopleSoft Enterprise, JE Edwards EnterpriseOne and World, Oracle Transportation Management and Retek applications prior to go-live.

• State-of-the-art instructional design tools to rapidly build and tailor documentation, instructor-led training materials, and web-based training to fit organisational needs.

• Live-application performance support with transactional and instructional information to maximise user efficiency.

Realise Benefits More Quickly with User Productivity Kit

The User Productivity Kit, powered by OnDemand Software*, is a unique, synchronised, customisable solution that helps your organisation quickly create the critical documentation, training and support materials needed to drive project team and user productivity throughout the lifecycle of your software.

Your project teams are vital to the success of an implementation or upgrade. The User Productivity Kit helps them reduce the time and cost of application deployments. With the User Productivity Kit, your organisation can rapidly conduct fit gap-analysis to document the differences between present and future system processes, ultimately providing positive project team experience, and cost savings over traditional time-consuming documentation and analysis. Project teams can also create test scripts to help test their applications and the User Productivity Kit Developer can modify test scripts to match an organisation’s unique system usage.

Your end users play a key role in increasing the value of your enterprise applications. With the right set of skills, this group can have the confidence, knowledge, and competency necessary to achieve long-term success. Properly trained users require less support and learn new tasks up to four times faster than untrained users.

Too often, effective training and support is hampered by the challenge inherent in creating and synchronising documentation and training materials across multiple teams, locations, and project phases. The User Productivity Kit helps you overcome these obstacles by:

• Leveraging training, support documentation, and delivery across the entire enterprise

• Providing sophisticated content that can be modified and deployed without IT expertise

• Offering multiple deployment options that are suited to varied organisational infrastructures

• Increasing user acceptance, decreasing support costs, and enhancing productivity.

One Sychronised Content Platform

The User Productivity Kit extends these benefits across Oracle applications because it’s built on a single, synchronised platform. The repository contains pre-designed content for training and support, multiple classroom-based and web-based delivery mechanisms, and a developer tool to customise content. With your training materials in one place, you can deliver a broad range of user education and support materials more efficiently and effectively. All materials can be easily translated into a variety of languages, including English, French, German, Spanish, Brazilian Portuguese, Italian, Swedish, Japanese, Dutch and Danish, eliminating geographic barriers that can often hinder global training and support endeavours.

System Transaction Documentation

The User Productivity Kit documentation provides a step-by-step record of the instructions and actions that underpin your new applications. This information can accelerate system design by providing your implementation or upgrade team with blueprints of existing transaction steps, underlying concepts, roles, and responsibilities. While updating system transaction documentation during the early stages of your project, you can simultaneously update your training materials and online performance support.

Test Scripts

With the User Productivity Kit, you can drastically reduce the time spent creating test scripts. Application processes can be recorded in a matter of minutes and used to test applications and customisations. While creating or modifying test scripts, you’re simultaneously creating the simulations and activities for your users.

Training:

Classroom Training

The User Productivity Kit provides you with comprehensive materials to create a highly effective classroom-based education program. All materials are instructionally sound and created by using proven training techniques developed by subject matter experts. This easy-to-use content makes it possible to complete your documentation in as little as 30 minutes. And your training guides can be quickly and easily modified to reflect any changes to your system.

Web Based Training

For organisations that have dispersed users and limited travel budgets web-based training may prove to be more time and cost-effective. Users can access consistent materials when and where they need them. So you save money and time with a solution that fits your scheduling and budget challenges and enables users to learn with minimal impact on their work schedule. The highly interactive, web-based training provides users with demonstrations, practice tools, and simulation-based assessments. The simulations are AICC and SCORM compliant and can be deployed through your learning management system. Alternatively, you can use Usage Tracking an added feature of the User Productivity Kit, to gauge knowledge. Usage Tracking administrators can track user progress and results through standard reporting features delivered with the User Productivity Kit. Alternatively, they can create custom reports to capture required data.

Performance Support

Even under the best training programs, user may forget 70 percent of what they learned. With the User Productivity Kit, users no longer have to rely on an overwhelmed help desk to maintain error-free productivity. They can simply go to online role-based materials. Users can choose to be guided step-by-step through the process or procedure while live in the application. Or they can choose to practice the process by using an Application Simulation so that they fully understand a process before working with a live application. In either case, users will have access to the most up-to-date application information – and you’ll eliminate the cost to print and distribute hard-copy manuals.

Job Aids

The User Productivity Kit also generates Job Aids or Quick Reference Cards for users who may prefer traditional support documentation. These provide a quick reference guide that enables users to view the transaction instructions free of potentially confusing conceptual information. These can be produced for reference online or they can be printed and laminated for users to carry with them.

Customising the User Productivity Kit

The User Productivity Kit is delivered with a developer tool that allows you to easily create or customise your training materials to reflect your organisation’s actual transactions and related processes. You simply perform a transaction, record it, and publish to a variety of outputs, including classroom training guides, online help, web-based training, job aids, system instructional documents, and test scripts. You can incorporate additional information, such as links to URLs or attachments to spreadsheets and documents providing a combination of transactional, workflow and business process content. The developer tool dramatically reduces your total cost of ownership, because it makes it easy to maintain training and support materials that continually reflect your organisations ever-changing environment.

Your software is only as good as the people using it. The faster your users are up to speed and getting the most out of the software, the sooner you’ll get he most out of your investment.

*OnDemand Personal Navigator, a product from OnDemand Software, a division of Global Knowledge, is the technology backbone for the User Productivity Kit.

Click here to register for the UPK Test Drive