Case Studies
The Royal Borough of Kensington & Chelsea
The Royal Borough of Kensington and Chelsea
The Royal Borough of Kensington and Chelsea (RBKC) is the second smallest local authority in the UK, and comprises approximately 4,500 staff. It is also one of the best performing councils in the country, nevertheless it is still faced with many challenges to improve efficiency and reduce costs as set out in various Government
agendas.
