The Challenge: Increasing Enterprise Application ROI

Companies make significant investments in enterprise applications with the promise of great returns on their investment. The rollout of an enterprise application like Oracle/PeopleSoft, SAP, or Siebel is a huge undertaking, with numerous risks for budget overruns or missed deadlines. With the help of OnDemand Software, more than 850 Global 2000 companies are mitigating their risk and deriving greater business value from their enterprise application deployments. OnDemand Software provides the deployment team with the extra time to deliver the application in a timely and cost efficient manner. Through 40% or greater reductions in content development time and up to 50% reductions in instructor-led training costs, companies that use OnDemand Software produce immediate ROI while helping to reduce critical-path pressures on the documentation, training, and support of the enterprise application. OnDemand Software helps users accept and adopt the new software more effectively and helps ensure companies realize the ROI promise of the enterprise application.

The Solution: OnDemand Personal Navigator

OnDemand Personal Navigator is a synchronized platform for business process documentation, tailored role-based training, and in-application performance support. It provides immediate guidance and support that reduces time, money, and resources required to support the implementation of an enterprise application. With OnDemand Personal Navigator and Larmer Brown Consultancy's comprehensive services, organizations can achieve the results they expected out of their enterprise application investment.

Single Authoring Session

Through a single authoring session in OnDemand Personal Navigator, content developers can create multiple synchronized outputs of documentation, training and performance support materials that are used throughout all phases of the project life cycle. This streamlines the content development and enables adjustments made in the editing process to ripple through to all outputs without having to edit the actual output documents and materials individually. Organizations have realized a 40% or greater reduction in content development costs with the ability to propagate multiple types of output through a single authoring session. Click here to see a short film illustrating this.

Documentation

All enterprise application implementations require multiple types of documentation. With OnDemand Personal Navigator, a project team can generate documentation such as business process documents , testing documents , user training manuals , and quick reference guides simultaneously while developing content - all without duplication of effort. And, if there is a change in the content, each piece of documentation doesn't need to be completely reproduced. Once the content is edited, the changes are made simultaneously throughout each piece of documentation.

Through this synchronized content development platform, the documentation that is created reflects the exact tasks or steps involved in an application or business process. This enables project teams and content developers to have synchronized business process documentation across all phases of the project and eliminates the challenges of tedious screen captures and multiple edits, which are prone to inconsistency and errors.

Training

Untrained end users often ignore, misuse or underutilize new technology. They can cost organizations large amounts of time and money, as untrained users can take four times longer than trained users to become proficient at new or upgraded applications, and require up to six times more support than trained users. OnDemand Personal Navigator provides a web-based training environment for trainees to participate in a classroom or a self-paced learning environment. Three training modalities ensure that trainees understanding their role-specific usage of applications- delivering user proficiency, continued employee productivity and reduced need for help desk

Performance Support

Even under the best training programs, users will forget 70% of what they learned within two weeks of training. Once initial training is complete, there is still a vast need for user-friendly training materials available on a moments notice. The Do It! Mode in OnDemand Personal Navigator delivers context sensitive help from the applications' help menu to walk the user through a business process at the precise step they need, reducing help desk calls and minimizing productivity loss.