Case Studies
Overview
Larmer Brown has been specialising in IS Accelerated Implementation Methodologies for over 20 years. The case studies below illustrate a selection of our success stories:
Alfred McAlpine Business Services
With sales of nearly £1bn, Alfred McAlpine Business Services (AMBS) is a leading company in the facilities and utility sector, with over 8,500 employees nationwide. Current contracts include clients from the Financial, Technology, Education, Health and Utilities sectors.
arvato Public Sector Services
In October 2008 arvato signed a 10-year public-private partnership with Sefton Metropolitan Borough Council to deliver a range of customer service, finance, HR and ICT services. Part of the agreement was to introduce e-learning for staff, to reduce down-time from classroom training, introduce training at the point of need and deliver significant cost savings.
Ashurst
When Ashurst, an international law firm based in London,. made the decision to transition from Microsoft Office 97 to Microsoft Office XP, the organisation's training department knew they would need to implement a comprehensive program to get users up-to-speed on the new system. With 1,500 users, offices in nine countries, and six languages involved in the project, Ashurst recognised the need to incorporate a visually driven, self-service training product in addition to their classroom training, to provide their geographically dispersed employees with a Blended Learning Solution.
Bayer UK Ltd
Early in 2002 the Human Resources Development team at global healthcare and chemical company Bayer UK Limited decided to review the training services they offered to users. After assessing the requirements of the business and users, and considering developments in training generally, the decision was made to invest in a blended learning solution.
Bibby Distribution Ltd
Following the acquisition of Taylors of Martley Logistics in 2010 the Bibby team spent several days with brown paper and post-it notes. Their task was to develop and document processes which would integrate Taylors into the Bibby systems. This case study discusses how use of the Engage Modeler process management tool enabled the Bibby team to make considerable savings across the Project.
University of Cambridge
The last five years have seen the Management Information Services Division (MISD) transform into a professional Business Information Systems and Information Management group, with responsibility across the wider University for the core administrative systems. With a number of large-scale ERP systems being developed, or upgraded and deployed, including PeopleSoft's Campus Solution for Student Records known as 'CamSIS' and Oracle's eBusiness iProcurement, MISD needed to develop a strategy to support the diverse projects and user community to which these multiple projects were being delivered.
Cork City Council
Cork City Council provides Local Government services to nearly 250,000 people in Ireland's second largest city. The Team at Cork City were finalising plans around the upgrade of their JD Edwards system to Enterprise One v.8.12. Although the project included Finance, Sales, Inventory and Purchasing, their immediate concern was the training and ongoing support of their Purchase to Pay System - supporting 350 users at Go Live would put incredible pressure on the project team at this critical time. Using UPK, the JD Edwards developers at Cork City soon realised the benefits of a tool that provides a platform for collaborative working.
Department for Work and Pensions
DWP Shared Services was launched in 2005, supporting the HR, Payroll, Procurement, Finance and Accounting services. Feedback from users highlighted issues with user friendliness of the system. A front end portal combined with context senstive UPK guidance was developed to resolve these issues.
Hilton Hotels Corporation
For more than 80 years the Hilton brand has been synonymous with excellence in the hospitality industry. Hilton Hotels Corporation is the leading global hospitality company, with over 2,900 hotels in more than 80 countries.
Reckitt Benckiser
Reckitt Benckiser is the world´s number one in Household Cleaning with a portfolio of 19 Powerbrands sold in nearly 200 countries including Vanish, Air Wick, Finish and Cillit Bang. Reckitt Benckiser´s Accelerate Project was tasked with managing a global upgrade of their Siebel 6 CRM system (known as Summit) which provides solutions to two key User groups, Customer Planning and In Store. The Project had a global responsibility to deliver a comprehensive package of training materials.
Royal Bank of Scotland
RBS embarked upon a review of their financial systems during 2007. The prime objective was to enable the consolidation of the various processes and systems inherited via their acquisition program. Following a detailed procurement program, their chosen solution was Oracle's eBusiness Suite Financials. To facilitate the training and ongoing support of RBS's users the Finance Team opted for a managed UPK solution which included standards, methodology and best practice, developer training, hosting, technical support and development services.
The Royal Borough of Kensington and Chelsea
The Royal Borough of Kensington and Chelsea (RBKC) is the second smallest local authority in the UK, and comprises approximately 4,500 staff. It is also one of the best performing councils in the country. Nevertheless it is still faced with many challenges to improve efficiency and reduce costs as set out in various Government agendas.
Schering Healthcare
With annual sales of more than £100 million in the United Kingdom, Schering HealthCare is part of a global pharmaceutical company that provides some of the world's most advanced drug therapies. When Schering decided to implement Cognos, a business intelligence application for the company's entire sales force and management teams, the Schering implementation team wanted to ensure that everything ran smoothly and quickly.
Wyeth Pharmaceuticals
Wyeth Pharmaceuticals' vision is to lead the way to a healthier world as a result of their commitment to quality, integrity and excellence. Through recruitment, development and motivation of the best people, Wyeth Pharmaceuticals are continually growing and improving their business.
